Thank you for visiting the Complete Car Buyers website at (the “Site”) and/or using our ‘Complete Car Buyers’ application for mobile and non-mobile devices (the “Application”). This Privacy Policy demonstrates how Complete Car Buyers (“we”) handle(s) the personal information you provide to us and what we learn about you from your visit to the Site.
By using this Site and/or requesting a valuation from us, you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this policy or complaints about our use of your information please contact us at and we will do our best to deal with your complaint or query as soon as possible.

A “cookie” is a small piece of text received from a website and stored on a user’s computer by a web browser. Each time the web browser requests a page from the web server this message is sent back to the web server.
We use cookies to: track your visit to the Site; and customise your experience of the Site we may use the information collected from the use of cookies to analyse trends, optimise the site, or for research and marketing purposes.
No personal information about you is contained in the cookie but in certain circumstances we may match the cookie to your personal information that you disclose to us or that we already hold.
We set a cookie when you log into our website: we will use a cookie to recognise your visit until you log out or close your browser[, except if you select the “always remember me” option, in which case the cookie will remain on your computer until you log out or delete the cookie. We set a cookie where we use cookies to track your visit and access to our various pages, if you disclose personal information to us (for example, during the registration process) we may be able to match this information to the web pages that you have looked at for marketing or administrative reasons; and If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies. The web site (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

You can view the website without entering your details, however, you will be required to enter your details in order to receive a vehicle valuation. The types of information collected on these pages are your name, home address, email address, telephone number and vehicle information. Most of this information may be entered at your discretion. However, if you withhold requested information, we may not be able to provide you with certain services.
You may provide us with additional personal information, including personal information related to other people, in the course of using the Site and/or Application, for instance completing a valuation on somebody else’s behalf. You must get their consent in writing prior to completing the valuation on their behalf.

By using the Site and/or Application, you agree that we may use your information (including personal information) for the purposes of:
verifying your identity (for example when you return to the Site or Application or offices for appointment); personalising your visits to the Site and use of the Application and developing the design and style of the Site and Application to improve the services provided to you; informing you about the latest changes to the Site or Application that you might find interesting; dealing with, and responding to you about a valuation or other content you have submitted to the Site or via the Application or a complaint you have lodged about content submitted to the Site or via the Application; contacting you to ask about valuations and/or comments you have submitted to the Site or via the Application, for instance to verify whether you got the consent of the legal owner to submit the details onto the Site and Application; communicating (and personalising such communication) with you including through sending you marketing communications. Please see the section ‘Complete Car Buyers Communications’ below; informing you if you have been successful in any Site or Application competitions or promotions; conducting market research; and carrying out statistical, technical and logistical analysis

We may disclose your personal data to third parties in the following circumstances:
Third party service providers: Under protection of confidentiality agreements, we use third parties to provide services and manage our sites and relationships with you. These may include website hosting and organisations that assist us in our direct marketing activities. Third-party processors and providers will be given access only to that information needed to perform their support functions, and are prohibited from using it for other purposes.
Direct marketing: See below, under ‘Complete Car Buyers Communications’ for further information.
Reorganisation: In the event that we or a part of our business undergo re-organisation, enters into a joint venture or are sold to or merged with a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. You may always opt-out of hearing from these third parties.
Legal issues: In some cases we may be required to disclose your personal information to comply with legal requirements and requests from government agencies.

Countries outside the European Economic Area may not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this Policy and that it is kept secure.

In accordance with your rights under the Data Protection Act 1998, you may request the amendment of the personal information held. Should you wish to have your information updated or corrected please contact

You have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, update your details or remove your personal data from our records, please contact us at enclosing your postal details.

We may use your personal information to send you:
newsletters and information of any changes or additions to the Site and/or Application; information we think you may find useful or which you have requested from us, including information about Complete Car Buyers services. You can tell us not to contact you with information regarding our products either at the point such information is collected on our Site or via the Application (by not ticking the relevant “opt-in” box), or by using the unsubscribe link listed in the email or by contacting us at

We recognise the need to ensure that personal information gathered via this website remains secure. Our site has standard security measures installed in place to protect against the loss, misuse and alteration of the personal information under our control. You acknowledge that although we exercise adequate care and security there remains a risk that information transmitted over the Internet and stored by computer may be intercepted or accessed by an unauthorised third party.

If you have any questions about this privacy policy or the practices of this Site and/or Application, you can contact the Site Administrator by email at